Privacy policy

Last updated: October 13, 2026

This Privacy Policy applies to the business operated by ABDELMAJID EL MAHDAOUI under the name MAISON ATLAS and explains how MAISON ATLAS (“MAISON ATLAS,” “we,” “us,” or “our”), collects, uses, discloses, retains and protects personal information when you visit maisonatlas.ca, communicate with us, create an account, place an order or otherwise use our services.

We are committed to protecting personal information in accordance with applicable Canadian and Québec privacy laws, including Québec’s Act respecting the protection of personal information in the private sector and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. INFORMATION WE COLLECT

Depending on how you interact with MAISON ATLAS, we may collect:

• Identity information, including your name.
• Contact information, including your billing and shipping addresses, email address and telephone number.
• Order information, including products ordered, transaction history, returns and customer-service communications.
• Payment and billing information. Payments are processed by authorized payment providers. We do not normally receive or retain complete payment-card numbers.
• Account information, including login and account preferences.
• Technical information, including IP address, browser, device type, operating system, language, time zone and website activity.
• Marketing preferences and information about your interactions with our emails and advertisements.
• Fraud-prevention and security information.
• Any information you voluntarily provide when contacting us, submitting a review or participating in a promotion.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or subscribe to communications.
• Automatically through cookies and similar technologies when you use our website.
• From Shopify and service providers that support payments, shipping, analytics, fraud prevention, advertising and customer service.
• From business partners where permitted by law and with appropriate consent.

3. PURPOSES OF COLLECTION AND USE

We use personal information only for legitimate and identified purposes, including:

• Processing, confirming, fulfilling and delivering orders.
• Processing payments, refunds, returns and exchanges.
• Communicating about orders, deliveries and customer-service requests.
• Maintaining customer accounts.
• Detecting and preventing fraud, misuse and security incidents.
• Operating, maintaining and improving our website and services.
• Personalizing the shopping experience.
• Complying with accounting, tax, legal and regulatory obligations.
• Protecting the rights, property and security of customers, MAISON ATLAS and third parties.
• Sending promotional communications when consent has been obtained or where otherwise permitted by law.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our messages or by contacting us. You will continue to receive essential transactional communications relating to your orders and account.

4. CONSENT

We obtain consent where required by law. Consent may be express or implied depending on the nature and sensitivity of the information and the reasonable expectations of the individual.

You may withdraw your consent, subject to legal and contractual restrictions and reasonable notice. Withdrawal may prevent us from providing certain products or services when the information is necessary to complete a transaction, deliver an order, prevent fraud or comply with the law.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website and authorized service providers may use cookies, pixels and similar technologies to:

• Operate essential website and checkout functions.
• Remember preferences and maintain sessions.
• Measure website performance and usage.
• Prevent fraud and enhance security.
• Provide analytics and advertising where permitted.

Where required, non-essential technologies are used only after obtaining appropriate consent. You may manage the privacy choices displayed on the website and your browser settings. To ask about available controls or withdraw consent, contact legal@maisonatlas.ca. Browser settings alone do not replace any consent we are legally required to obtain. Disabling essential cookies may affect website functionality.

6. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information only as reasonably necessary to:

• Shopify, which hosts and supports our online store.
• Payment processors and financial institutions.
• Suppliers, fulfilment partners, shipping carriers and delivery providers.
• Technology, hosting, analytics, marketing, security and customer-service providers.
• Professional advisers, including accountants, insurers and legal advisers.
• Government, regulatory, law-enforcement or judicial authorities where required or permitted by law.
• A purchaser or successor in connection with a proposed or completed business transaction, subject to appropriate confidentiality and legal protections.

We do not sell personal information for monetary consideration. We do not disclose personal information for unrelated purposes without consent unless permitted or required by law.

Our store uses Shopify Network Intelligence. Shopify processes visits and purchases together with information from interactions with other merchants and Shopify for services such as security, personalization and advertising. Information is shared with Shopify and relevant providers, potentially in other countries. See Shopify’s Consumer Privacy Policy and manage available rights and advertising choices through the Shopify Privacy Portal. Required consent applies to these uses.

7. Service providers and transfers outside Québec

Shopify and certain payment, fulfilment, delivery or technology providers may process or store personal information outside Québec or Canada. Information processed elsewhere can be subject to local laws and lawful access by authorities.

Québec law requires a privacy impact assessment before communicating personal information outside Québec or entrusting its collection, use, disclosure or storage to a provider outside Québec. Such processing must be covered by a written agreement and may proceed only with adequate protection and the required legal basis. These are obligations of MAISON ATLAS; using a provider does not transfer away our responsibility.

We limit provider access to the information necessary for the service. You may contact us for information about the categories of providers involved in your order and the applicable processing locations. Adding a provider or a new use must be assessed before customer information is shared.

8. RETENTION AND DESTRUCTION

We retain personal information only for as long as reasonably necessary to:

• Complete transactions and provide services.
• Maintain business, accounting and tax records.
• Resolve disputes and enforce agreements.
• Prevent fraud and maintain security.
• Fulfil legal and regulatory requirements.

When information is no longer required, we securely destroy it or anonymize it in accordance with applicable law and our retention practices.

9. SECURITY SAFEGUARDS

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. These may include access controls, secure platforms, encryption where appropriate, staff and provider confidentiality requirements, monitoring and incident-response procedures.

No internet transmission or storage system is completely secure. Customers should protect their passwords, devices and account information and notify us promptly of suspected unauthorized activity.

10. PRIVACY INCIDENTS

If a confidentiality incident involving personal information occurs, we will assess the incident and take reasonable measures to reduce the risk of harm and prevent similar incidents.

Where the incident presents a risk of serious injury, we will notify affected individuals and the Commission d’accès à l’information du Québec as required by law. A register is kept for all confidentiality incidents, including incidents that do not require notification.

11. YOUR PRIVACY RIGHTS

Subject to applicable law, you may request:

• Confirmation of whether we hold personal information about you.
• Access to your personal information.
• Correction of inaccurate or incomplete information.
• Withdrawal of consent where applicable.
• Information about how personal information is used and disclosed.
• Cessation of dissemination or de-indexing where the legal requirements are satisfied.
• Portability of computerized personal information in a structured and commonly used technological format, where applicable.
• Information about automated decisions, if we use a system that makes decisions based exclusively on automated processing and the law requires disclosure.
• The right to submit a privacy complaint.

We may verify your identity before processing a request. Legal exceptions may apply, and we will explain any refusal where required.

Send access or correction requests in writing to our Privacy Officer. We respond in writing diligently and no later than 30 days after receiving the request. Any refusal is explained with its legal grounds and the available review process. Where the law applies to an exclusively automated decision, you may request information about the decision and present observations to a person able to review it.

12. CHILDREN

Our services are intended for adults who can legally enter into contracts. We do not knowingly collect personal information from children under 14 without the consent of a parent or guardian, except where permitted by law.

A parent or guardian who believes that a child has provided information without appropriate authorization may contact us.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. MAISON ATLAS is not responsible for the privacy practices or content of independent third parties.

14. Privacy Officer and complaints

Privacy Officer: ABDELMAJID EL MAHDAOUI, operator of MAISON ATLAS.

Email: legal@maisonatlas.ca
Mail: 3285 boul. du Souvenir
Laval, Québec H7V 3R3
Canada
SMS and WhatsApp only: +1 438 773-7024 (no voice calls).

For a complaint, describe the concern and provide a way to contact you. Do not send passwords or complete payment-card details. The Privacy Officer acknowledges the complaint, reviews the facts and relevant records, requests only necessary clarification, and communicates the outcome and any corrective measures. Access and correction requests follow the 30-day statutory response period. You may also contact the Commission d’accès à l’information du Québec or, where applicable, the Office of the Privacy Commissioner of Canada or the competent provincial authority.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices, services or legal obligations. The revised policy will be posted on this website with an updated effective date. Material changes will be communicated where required by law.