Terms of service
TERMS OF SERVICE
Last updated and effective for new orders: October 13, 2026
Merchant: ABDELMAJID EL MAHDAOUI, operating as MAISON ATLAS (sole proprietor)
Business address: 3285 boul. du Souvenir, Laval, Québec H7V 3R3, Canada
Website: https://maisonatlas.ca
SMS and WhatsApp only: +1 438 773-7024 (no voice calls)
General inquiries: hello@maisonatlas.ca
Customer support: support@maisonatlas.ca
Legal and privacy: legal@maisonatlas.ca
1. SCOPE AND ACCEPTANCE
These Terms of Service govern access to maisonatlas.ca and purchases made from MAISON ATLAS.
By visiting our website, creating an account, placing an order or otherwise using our services, you agree to these Terms of Service and to our Privacy Policy, Refund Policy and Shipping Policy.
Nothing in these Terms limits or excludes any mandatory consumer right or legal warranty available under the Consumer Protection Act, the Civil Code of Québec or any other applicable Canadian consumer-protection legislation.
If any provision of these Terms conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.
2. ELIGIBILITY AND ACCOUNTS
You must have reached the age of majority in your province, territory or country of residence, or use the website under the supervision and authorization of a parent or legal guardian.
You are responsible for providing accurate, current and complete information and for protecting your account credentials. You must notify us promptly if you suspect unauthorized access to your account.
We may suspend or restrict an account where reasonably necessary to prevent fraud, protect customers, comply with the law or address a material violation of these Terms.
3. STORE AND PRODUCTS
MAISON ATLAS offers curated products across categories that may include home, beauty, jewelry, fragrance, fashion and personal style.
We make reasonable efforts to display product descriptions, photographs, colours, dimensions, materials, specifications and care instructions accurately. Screen settings, lighting and ordinary manufacturing variations may cause minor differences.
Product-specific information, restrictions, warnings, compatibility requirements, dimensions, materials and care instructions displayed on the product page form part of the offer.
Product availability may change without notice. We may limit quantities where reasonably necessary to prevent fraud, unauthorized resale, inventory errors or abuse.
4. Prices, taxes and currency
Unless clearly stated otherwise, prices are in Canadian dollars (CAD). Applicable taxes, shipping costs and all other calculable charges, together with the total payable, are disclosed before you submit your order. Any applicable third-party import charges that cannot reasonably be calculated are also described before purchase.
We may correct prices or descriptions for future purchases. A pricing or inventory error does not give us a general right to cancel an existing contract, refuse delivery or increase the agreed price. Any solution affecting an existing order must respect applicable law and the customer’s rights; a proposed change or cancellation by agreement requires the customer’s agreement.
5. PAYMENT
Payments are processed through authorized third-party payment providers. MAISON ATLAS does not normally receive or retain complete payment-card numbers.
The customer confirms that they are authorized to use the selected payment method and that the billing information provided is accurate.
Reasonable payment, identity and security checks may be carried out. An existing contract may be cancelled only on a lawful basis; a suspicion or an incomplete check does not create a general discretionary cancellation right.
6. Orders and contract formation
Before submitting your order, you can review the proposed transaction, correct errors, and accept or refuse it. For Québec distance contracts, a proposal containing all essential elements is an offer, and the contract is concluded in accordance with applicable law when the customer accepts it. An order confirmation records the transaction; it does not reserve a further discretionary right to accept or reject an already concluded contract.
Payment authorization failures, reasonably substantiated unauthorized transactions and legal restrictions are handled in accordance with the law. Pricing errors, stock errors or product unavailability do not, by themselves, grant a right to cancel an existing contract. We will contact you to find a lawful solution if an order cannot be fulfilled as agreed.
For Québec distance contracts, an electronic copy containing the required contract information will be provided within 15 days after the contract is concluded, in a form that can easily be saved and printed. Any refund or cancellation is subject to the applicable mandatory rights and deadlines.
7. Shipping and delivery
Available delivery methods, shipping charges, order-processing periods and estimated delivery windows are communicated before the customer submits an order and repeated in the order confirmation. Delivery information must distinguish processing time from transit time.
Estimates vary by product, destination and shipping service. Carrier or customs delays do not remove our mandatory obligations. A later change to an agreed delivery period must comply with applicable law. The Shipping Policy forms part of these Terms, without limiting mandatory cancellation or refund rights.
8. RETURNS, REFUNDS AND EXCHANGES
Returns, refunds and exchanges are governed by our Refund Policy.
Customers must contact returns@maisonatlas.ca before returning a product and must follow the return instructions provided.
We may reasonably refuse a voluntary return where the product has been used, damaged after delivery, altered, returned incomplete or falls within a legally permitted non-returnable category.
This does not limit rights relating to defective, damaged, unsafe, incorrectly supplied or misrepresented products.
9. LEGAL WARRANTIES
Products purchased by Québec consumers are covered by the mandatory legal warranties provided by the Consumer Protection Act and the Civil Code of Québec.
Products must be fit for their normal use, conform to their description, remain usable for a reasonable period considering their price and intended use, and be free from hidden defects as required by law.
No provision of these Terms or our other policies excludes or limits a mandatory legal warranty.
10. CUSTOMER RESPONSIBILITIES
Customers agree to:
• Provide accurate contact, billing and shipping information.
• Read product descriptions, measurements, warnings and instructions before purchase.
• Use products safely and according to their intended purpose.
• Inspect deliveries within a reasonable time.
• Contact us promptly regarding damaged, missing, defective or incorrect products.
• Avoid fraudulent chargebacks and, where appropriate, contact us to attempt to resolve a legitimate problem; this is not an additional condition for exercising a statutory remedy.
• Retain relevant order confirmations, receipts, photographs and shipping records when making a claim.
11. PROHIBITED USE
You may not use our website or services:
• For unlawful, fraudulent or deceptive activity.
• To infringe intellectual-property, privacy or other legal rights.
• To upload malicious software or interfere with website security.
• To impersonate another person or submit false information.
• To make unauthorized purchases or payment transactions.
• To scrape, reproduce or exploit protected content commercially without permission.
• To harass, threaten or abuse customers, employees, contractors or service providers.
• To place orders intended for unauthorized resale, fraud or abuse.
We may take reasonable protective measures, including proportionate access restrictions and reasonable verification, subject to applicable law and the customer’s rights under any existing contract.
12. INTELLECTUAL PROPERTY
The MAISON ATLAS name, branding, original text, graphics, website layout, photographs and other original materials are owned by or licensed to MAISON ATLAS.
They may not be copied, reproduced, distributed, modified or used commercially without prior written authorization, except where permitted by law.
Third-party trademarks and materials remain the property of their respective owners.
13. CUSTOMER REVIEWS AND SUBMISSIONS
If you submit a review, photograph, comment or other content, you confirm that you have the right to submit it and that it is accurate, lawful and does not infringe another person’s rights.
You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce, translate and adapt the submitted content for operating and promoting MAISON ATLAS, subject to applicable privacy and consumer-protection laws.
We may remove content that is unlawful, fraudulent, abusive, misleading, defamatory, infringing or unrelated to the relevant product or service.
We will not prevent or suppress an honest review solely because it is negative.
14. THIRD-PARTY SERVICES
Our store is hosted by Shopify and may use payment, shipping, analytics, customer-review, communication, security and advertising providers.
Independent third-party services may be governed by their own terms and privacy policies.
MAISON ATLAS remains responsible for its obligations to consumers and for personal information as required by applicable law.
Shopify also processes store visits and purchases for Shopify Network Intelligence services using interactions with other merchants and Shopify. Information may be shared with Shopify and relevant providers abroad. See section 6 of our Privacy Policy for details and choices.
15. FRAUD AND CHARGEBACKS
We may use reasonable verification and fraud-prevention measures to protect customers and MAISON ATLAS.
Where a customer does not recognize a transaction or believes an order is incorrect, the customer should contact billing@maisonatlas.ca promptly.
Nothing in this section prevents a customer from exercising a lawful right to dispute a transaction. Knowingly submitting false claims, fraudulent chargebacks or fabricated evidence may result in account restrictions and other remedies permitted by law.
16. WEBSITE AVAILABILITY
We use reasonable efforts to maintain a secure and functional website, but uninterrupted or error-free access cannot be guaranteed.
We may temporarily restrict access for maintenance, security, system updates or circumstances beyond our reasonable control.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law, MAISON ATLAS will not be liable for indirect, incidental or consequential losses that were not reasonably foreseeable.
This limitation does not exclude or restrict liability that cannot legally be excluded, including liability arising from:
• Mandatory consumer rights.
• Legal warranties.
• Fraud or intentional misconduct.
• Gross fault.
• Personal injury.
• Obligations concerning personal information.
• Any other liability that applicable law prohibits us from excluding.
18. INDEMNIFICATION
To the extent permitted by law, a user who violates these Terms or unlawfully infringes the rights of MAISON ATLAS or a third party may be responsible for the direct losses and reasonable costs caused by that violation.
This provision does not apply where it would improperly restrict a consumer’s mandatory legal rights.
19. PRIVACY
The collection, use, disclosure, retention and protection of personal information are governed by our Privacy Policy and applicable Canadian and Québec privacy laws.
Privacy questions and requests may be directed to legal@maisonatlas.ca.
20. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of Québec and the applicable federal laws of Canada.
Nothing in these Terms deprives a consumer of mandatory protections available under the laws applicable in their place of residence.
For Québec consumers, disputes may be brought before the competent courts in accordance with mandatory Québec law. Nothing in these Terms requires a consumer to waive a legally protected forum or remedy.
Before beginning formal proceedings, customers are encouraged to contact legal@maisonatlas.ca so that we may attempt to resolve the matter promptly and fairly.
21. SEVERABILITY
If any provision is found invalid, unlawful or unenforceable, that provision will be applied to the maximum extent permitted or severed where necessary. The remaining provisions will continue in effect.
22. NO WAIVER
A failure or delay in enforcing a provision does not constitute a waiver of that provision or any other right.
23. CHANGES TO THESE TERMS
We may update these Terms prospectively to reflect changes in our services, business practices or legal obligations.
The version applicable to an order is the version presented when the order is placed. Material changes will be communicated where required by law.
24. Contact
MAISON ATLAS
Operated by ABDELMAJID EL MAHDAOUI, a sole proprietor.
3285 boul. du Souvenir
Laval, Québec H7V 3R3
Canada
General inquiries: hello@maisonatlas.ca
Customer support: support@maisonatlas.ca
Orders, changes and cancellations: orders@maisonatlas.ca
Returns and refunds: returns@maisonatlas.ca
Shipping and delivery: shipping@maisonatlas.ca
Billing and payments: billing@maisonatlas.ca
Legal matters and privacy: legal@maisonatlas.ca
SMS and WhatsApp only: +1 438 773-7024. No voice-call support.
Written customer service: Monday to Friday, 9:00 a.m. to 5:00 p.m., Eastern Time. Messages may be sent at any time.