Refund policy

RETURN AND REFUND POLICY

Effective date: July 24, 2026

This Return and Refund Policy applies to purchases made from ATLAS NORTH GROUP INC, operating under the brand name MAISON ATLAS, through maisonatlas.ca.

Nothing in this Policy limits any mandatory consumer right or legal warranty available under the Consumer Protection Act, the Civil Code of Québec or any other applicable Canadian consumer-protection legislation.

1. VOLUNTARY 30-DAY RETURN PERIOD

In addition to mandatory legal rights, MAISON ATLAS offers a voluntary return period of 30 calendar days from the date the customer receives the product.

To request a return, contact returns@maisonatlas.ca before sending any product.

The request should include:

• The customer’s full name.
• The order number.
• The product to be returned.
• The reason for the return.
• Clear photographs when the product is damaged, defective, incomplete or incorrect.

A return is not approved until MAISON ATLAS provides written return instructions and, where applicable, a return authorization.

Products sent without prior authorization may be delayed, refused or returned to the sender where permitted by law.

1. RETURN ELIGIBILITY

To qualify for a voluntary return, the product must normally be:

• Unused, unworn and unwashed.
• In its original condition.
• Complete with its original accessories, instructions, labels and packaging.
• Free from damage, alteration, stains, odours or signs of use.
• Accompanied by the order number or other acceptable proof of purchase.

Opening packaging only to reasonably inspect a product does not automatically make the product ineligible, unless the nature of the product raises hygiene, health, safety or contamination concerns.

1. NON-RETURNABLE PRODUCTS

Subject to mandatory legal rights, the following products may not qualify for a voluntary change-of-mind return:

• Gift cards.
• Downloadable or digital products after delivery or access.
• Personalized, engraved, altered or made-to-order products.
• Perishable products.
• Products classified as hazardous materials.
• Intimate, sanitary, cosmetic, beauty or personal-care products that have been opened, used or had their protective seal removed.
• Earrings or pierced jewelry after the hygiene seal or protective packaging has been opened.
• Products damaged through misuse, improper installation, unauthorized modification, accident or failure to follow instructions.
• Final-sale products where the final-sale condition was clearly disclosed before purchase and where exclusion is permitted by law.

These exclusions do not apply to products that are defective, unsafe, damaged before delivery, incorrectly supplied, materially different from their description or otherwise covered by a mandatory legal warranty.

1. DAMAGED, DEFECTIVE, INCOMPLETE OR INCORRECT PRODUCTS

Inspect the order as soon as reasonably possible after delivery.

If a product arrives damaged, defective, incomplete or different from the product ordered, contact support@maisonatlas.ca promptly and provide:

• The order number.
• A description of the problem.
• Photographs or video showing the product, packaging and shipping label where reasonably available.

Where the claim is valid, MAISON ATLAS will provide the remedy required by applicable law, which may include repair, replacement, price adjustment, cancellation or refund.

When MAISON ATLAS is responsible for the return, we will provide return instructions and cover reasonable authorized return-shipping costs.

A delay in reporting a problem does not remove any mandatory legal warranty or consumer right.

1. LEGAL WARRANTIES

Products purchased by Québec consumers are covered by the mandatory legal warranties provided by the Consumer Protection Act and the Civil Code of Québec.

Products must:

• Be fit for their ordinary purpose.
• Conform to their description and representations.
• Remain usable for a reasonable period considering their price, intended use and conditions of use.
• Be free from hidden defects as required by law.

No statement in this Policy excludes or limits these mandatory legal warranties.

1. CHANGE-OF-MIND RETURN SHIPPING

For an approved voluntary change-of-mind return, the customer is responsible for the return-shipping cost unless otherwise stated in writing.

Original delivery charges are generally not refundable for a voluntary change-of-mind return, except where required by law or where MAISON ATLAS agrees otherwise.

Customers should use a traceable shipping service and retain the tracking number and shipping receipt. MAISON ATLAS is not responsible for a voluntary return lost before it reaches the authorized return location, except where the law provides otherwise.

Do not send a return to the business address or to a supplier without receiving written return instructions. The correct return location may vary depending on the product and fulfilment location.

1. RETURN INSPECTION

Returned products are inspected after receipt.

We may request additional information where reasonably necessary to verify the order, the product’s condition, the reason for return or suspected fraud.

If an approved voluntary return does not satisfy the disclosed eligibility conditions, we may refuse the return or make a reasonable deduction for diminished value where permitted by law. We will explain the decision to the customer.

No deduction will be made where prohibited by law or where the product is covered by a mandatory legal remedy.

1. REFUNDS

Once an eligible return is received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method unless another method is required or agreed to under applicable law.

MAISON ATLAS normally initiates an approved refund within 10 business days after completing the return inspection. The customer’s bank, card issuer or payment provider may require additional processing time before the credit appears.

Refund timing for cancellations, non-delivery or other situations governed by mandatory law will comply with the legally required period.

1. PARTIAL REFUNDS

Where permitted by law, a partial refund may apply when:

• A product is returned incomplete.
• Accessories, labels, instructions or original components are missing.
• The product has been used or damaged after delivery.
• The product’s value has been reduced because of handling beyond what was reasonably necessary to inspect it.

Partial refunds will not be used to limit a mandatory remedy for a defective, misrepresented or incorrectly supplied product.

1. EXCHANGES

The fastest way to obtain a different product is normally to request an approved return and place a new order after the return is accepted.

For a damaged, defective or incorrect product, we may offer a replacement or exchange where appropriate and permitted by law.

Availability of replacement products cannot be guaranteed.

1. ORDER CANCELLATIONS

To request cancellation before fulfilment, contact orders@maisonatlas.ca as soon as possible.

We will make reasonable efforts to stop processing, but cancellation cannot be guaranteed once an order has entered fulfilment or shipment.

If the order has already shipped, the applicable return procedure will apply.

MAISON ATLAS may cancel an order for legitimate reasons, including:

• Payment failure.
• Suspected fraud or unauthorized payment.
• Incorrect pricing or inventory information.
• Product unavailability.
• Incorrect or incomplete customer information.
• Legal or shipping restrictions.

If we cancel an order after payment has been captured, we will refund the amount paid to the original payment method.

1. DISTANCE-CONTRACT RIGHTS

Québec consumers may have additional cancellation and refund rights for online or other distance contracts, including where mandatory pre-contract information was not properly disclosed, a required copy of the contract was not provided, or delivery obligations were not met.

Nothing in this Policy restricts those rights.

1. PROMOTIONAL AND DISCOUNTED PRODUCTS

A discounted or promotional product is not automatically excluded from return solely because it was sold at a reduced price.

The ordinary return conditions apply unless the product was clearly identified as final sale before purchase and the final-sale restriction is legally permitted.

Mandatory rights relating to defective, unsafe, damaged, misrepresented or incorrectly supplied products always remain available.

1. GIFTS

If a product was purchased as a gift, any approved monetary refund will normally be issued to the original payment method used by the purchaser.

Where available, we may offer store credit or another reasonable solution, subject to applicable law and verification of the original order.

1. ABUSE AND FRAUD PREVENTION

MAISON ATLAS may refuse a voluntary return or restrict an account where there is reasonable evidence of:

• Return fraud.
• Substitution of products.
• Fabricated damage.
• Repeated abusive returns.
• False statements or altered documentation.
• Unauthorized payment activity.
• Intentional damage caused after delivery.

Any decision will be made reasonably, in good faith and subject to mandatory consumer rights.

1. CHARGEBACKS AND DISPUTES

Customers should contact billing@maisonatlas.ca or support@maisonatlas.ca promptly if they do not recognize a transaction or believe a refund is missing.

Nothing in this Policy prevents a customer from exercising a lawful right to dispute a transaction. Knowingly submitting a false or fraudulent chargeback may result in account restrictions or other remedies permitted by law.

1. CONTACT INFORMATION

ATLAS NORTH GROUP INC
Operating under the brand name MAISON ATLAS

3285 boul. du Souvenir
Laval, Québec H7V 3R3
Canada

Telephone: +1 438 773-7024

Website: https://maisonatlas.ca

Returns: returns@maisonatlas.ca

Customer support: support@maisonatlas.ca

Orders: orders@maisonatlas.ca

Billing: billing@maisonatlas.ca

Legal inquiries: legal@maisonatlas.ca