Shipping policy

SHIPPING POLICY

Effective date: July 24, 2026

This Shipping Policy applies to purchases made from ATLAS NORTH GROUP INC, operating under the brand name MAISON ATLAS, through maisonatlas.ca.

Nothing in this Policy limits any mandatory consumer right available under the Consumer Protection Act, the Civil Code of Québec or other applicable Canadian consumer-protection legislation.

1. SHIPPING DESTINATIONS

MAISON ATLAS ships to the destinations made available during checkout.

An order cannot be completed if no shipping option is available for the customer’s delivery address.

Certain products may be subject to geographic, carrier, customs, safety or legal restrictions. Any applicable restriction known to us will be disclosed before the customer completes the order.

1. ORDER PROCESSING

Orders are processed after payment authorization and any necessary fraud or address verification.

The applicable processing period and estimated delivery window will be displayed on the product page, at checkout or in the order confirmation.

Orders placed on weekends or statutory holidays may begin processing on the next business day.

Processing may take longer where:

• Customer information is incomplete or requires verification.
• The delivery address is incorrect or unclear.
• Payment authorization is delayed.
• A product requires special preparation.
• An order contains products fulfilled from different locations.
• A product becomes unexpectedly unavailable.

If a material delay occurs before shipment, we will notify the customer using the contact information provided with the order and offer the remedies required by applicable law.

1. SHIPPING COSTS

Available shipping methods and their charges will be displayed before the customer submits the order.

All calculable shipping charges and applicable taxes will be disclosed during checkout.

Unless clearly stated otherwise, prices and shipping charges are displayed in Canadian dollars (CAD).

Promotional or free shipping may be subject to disclosed conditions, including eligible destinations, products, order values or promotional periods.

1. DELIVERY ESTIMATES

The estimated delivery window applicable to an order will be displayed before purchase or included in the order confirmation.

Delivery estimates begin after order processing unless expressly stated otherwise.

An estimated delivery window is not a guaranteed delivery date unless it is expressly described as guaranteed.

Carrier delays, customs processing, severe weather, emergencies, remote delivery locations, labour disruptions and other events beyond our reasonable control may affect delivery.

MAISON ATLAS remains responsible for respecting mandatory delivery and consumer-protection obligations.

1. CARRIERS AND FULFILMENT PARTNERS

Orders may be delivered by Canada Post, recognized courier services, local carriers or other authorized delivery providers.

Where applicable, the selected carrier or delivery method will be displayed at checkout, in the shipping confirmation or through the tracking information.

Some orders may be fulfilled directly by an authorized supplier or fulfilment partner acting on behalf of MAISON ATLAS.

The use of a supplier, fulfilment partner or carrier does not remove the mandatory legal rights available to the customer against MAISON ATLAS.

1. ORDER CONFIRMATION AND SHIPPING NOTIFICATION

After an order is placed, the customer will normally receive an electronic order confirmation.

When tracking is available, a shipping confirmation containing the tracking number or tracking link will be sent after the order is dispatched.

Tracking information may require time to become active after the carrier receives the shipment.

Customers should retain their order confirmation and tracking information until the order has been delivered and inspected.

1. MULTIPLE SHIPMENTS

Products in the same order may be shipped separately because of product availability, package size or different fulfilment locations.

Where an order is divided into multiple shipments, the customer will not be charged additional shipping fees beyond those disclosed and accepted during checkout unless the customer later requests a different delivery arrangement and agrees to the additional cost.

Separate tracking information may be provided for each package.

1. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name.
• Street number and street name.
• Apartment, unit or suite number where applicable.
• City, province or territory.
• Postal code.
• Country.
• A valid telephone number and email address where required for delivery.

Contact orders@maisonatlas.ca immediately if an address correction is required.

We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed after an order enters fulfilment.

Additional carrier or reshipment costs caused by an incorrect, incomplete or undeliverable address may be charged to the customer where permitted by law and only after the cost is disclosed and accepted.

1. DELIVERY ATTEMPTS AND CUSTOMER UNAVAILABILITY

The customer is responsible for following reasonable carrier instructions and arranging collection where a package is held at a pickup location.

Where delivery is prevented by the customer’s actions, negligence, refusal, failure to provide required information or failure to collect the package, MAISON ATLAS may be considered to have fulfilled its delivery obligation to the extent provided by applicable law.

Reasonable costs for storage, redelivery or return-to-sender may be charged where permitted by law and disclosed before any new charge is accepted.

1. DELIVERED BUT NOT RECEIVED

If tracking indicates that a package was delivered but the customer cannot locate it, the customer should:

• Check the delivery location and surrounding area.
• Ask household members, neighbours, building staff or reception personnel.
• Review any delivery notice or photograph provided by the carrier.
• Contact the carrier where appropriate.
• Contact support@maisonatlas.ca promptly with the order number.

We will reasonably assist with a carrier investigation.

A tracking status alone will not prevent a valid claim where reliable evidence shows that the package was not properly delivered.

False claims or fabricated evidence may result in account restrictions or other remedies permitted by law.

1. LOST, DAMAGED OR INCOMPLETE SHIPMENTS

Contact support@maisonatlas.ca promptly if a shipment:

• Is lost.
• Arrives damaged.
• Contains an incorrect product.
• Is missing a product or component.
• Shows signs of tampering.

Include the order number and clear photographs or video of the product, packaging, shipping label and damage where reasonably available.

Do not discard damaged packaging or products until we provide instructions, as the carrier may require them for an investigation.

Where the claim is valid, MAISON ATLAS will provide the remedy required by applicable law, which may include replacement, repair, cancellation, price adjustment or refund.

1. DELIVERY DELAYS AND QUÉBEC CONSUMER RIGHTS

MAISON ATLAS must respect the delivery date or delivery period agreed with the customer.

Under Québec rules governing distance contracts, a consumer may have the right to cancel the contract if the product is not received:

• Within 30 days after the delivery date stated in the contract or subsequently agreed to in writing; or
• Within 30 days after the contract was concluded when no delivery date or period was provided.

These rights may not apply where delivery was prevented by the consumer’s actions or negligence, as provided by law.

Where a Québec distance contract is lawfully cancelled for non-delivery or another statutory reason, MAISON ATLAS will refund the amounts paid within the legally required period and assume reasonable return costs where required by law.

Contact shipping@maisonatlas.ca or orders@maisonatlas.ca to report a material delay or request an available legal remedy.

1. INTERNATIONAL ORDERS

International orders may be subject to:

• Customs duties.
• Import taxes.
• Brokerage charges.
• Customs inspections.
• Local delivery restrictions.
• Additional processing time.

Where these third-party charges cannot reasonably be calculated by MAISON ATLAS, the customer will be informed before purchase that additional charges may apply.

Unless expressly stated otherwise at checkout, the recipient is responsible for legally imposed customs duties, import taxes and brokerage charges.

We are not responsible for delays caused solely by customs authorities, but mandatory rights relating to non-delivery, misrepresentation and distance contracts remain unaffected.

Customers are responsible for ensuring that ordered products may lawfully be imported into the destination country.

1. RISK OF LOSS AND TITLE

Risk of loss remains with MAISON ATLAS until the product is delivered in accordance with applicable law.

No carrier disclaimer or tracking status excludes a mandatory right or remedy available to the customer.

Ownership of the product transfers as determined by the contract and applicable law.

1. CANCELLATIONS BEFORE SHIPMENT

Contact orders@maisonatlas.ca as soon as possible to request cancellation.

We will make reasonable efforts to stop processing, but cancellation cannot be guaranteed after an order enters fulfilment or shipment.

If an order has already shipped, the Return and Refund Policy will apply, subject to mandatory distance-contract and consumer rights.

1. ORDER CHANGES

Requests to change products, quantities, delivery methods or addresses must be submitted before shipment.

A requested change may affect availability, shipping charges, taxes or delivery estimates. Any additional charge will be disclosed and must be accepted before it is applied.

1. FRAUD AND SECURITY VERIFICATION

To protect customers and MAISON ATLAS, an order may be temporarily held for reasonable identity, payment, address or fraud verification.

We may request additional non-sensitive information reasonably necessary to verify an order.

We will not request a complete payment-card number, password or security code by ordinary email.

An order may be cancelled where verification cannot be completed or where reasonable evidence of fraud or unauthorized payment exists.

1. CONTACT INFORMATION

ATLAS NORTH GROUP INC
Operating under the brand name MAISON ATLAS

3285 boul. du Souvenir
Laval, Québec H7V 3R3
Canada

Telephone: +1 438 773-7024

Website: https://maisonatlas.ca

Shipping inquiries: shipping@maisonatlas.ca

Order inquiries: orders@maisonatlas.ca

Customer support: support@maisonatlas.ca

Returns: returns@maisonatlas.ca

Legal inquiries: legal@maisonatlas.ca